Emotional Intelligence Training

Emotional Intelligence Training

ILM Emotional Intelligence (EI) Training

Emotional Intelligence for the Modern Leader

Gone are the days when a leader, manager or being part of a team means that you could be rational and logical about your responsibilities. Being rational and logical seems to only take you so far.

What we are saying is that the ‘Emotionally Intelligent Leader’ or manager can combine passion with logic and emotions with intelligence so that they can:

  • Build effective teams
  • Plan and make decisions effectively
  • Motivate people
  • Communicate a vision
  • Promote change
  • Create effective interpersonal relationships

Emotional Intelligence is already regarded by many as a key skill that all leaders should possess. “Emotional intelligence is the master aptitude, a capacity that profoundly affects all other abilities, either facilitating them or interfering with them” – Daniel Goleman (author of the best seller ‘Emotional Intelligence – Why it can matter more than IQ’.

The aims of the ILM Emotional Intelligence (EI) Programme for Leaders.

To provide an understanding of the principles and approaches of emotional intelligence and how to apply them in leadership and the workplace using experiential methods of training in its techniques and continual practical assessment. The programme will provide a thorough understanding of what emotional intelligence is, and how to use self-awareness more effectively to enhance your relationships and conversations with others.


  • To understand the principles and beliefs that underpins emotional intelligence.
  • Applying coaching skills to the workplace.
  • To become familiar with and use the structure of applying EI in conversation.
  • To become an Emotional Intelligent Leader and be able to demonstrate an ability to
  • Utilise EI models,
  • Measure Emotional intelligence,
  • Understand and use emotions within leadership,
  • Recognise an emotionally intelligent person
  • Analyse, assess and implement a plan to improve your own emotional intelligence

Understanding Good Practice in Workplace emotional intelligence

EI provides an in-depth understanding of people’s interaction within the workplace and brings out the best in teams. Using a range of tools you will explore the impact of emotions within the company.

Apart from understanding the difference between personality test and the critical different of Emotional Intelligence you will:

  • Examine self-destructive behaviors and how to deal with them
  • Learn the ‘ABCDE’ theory of emotions (The ‘Rational Emotive Behaviour Therapy’ – theory developed in the 1950s by the psychologist Dr Albert Ellis)
  • Learn to use our exclusive simple EI Test
  • How to approach difficult people

For example we could take one emotion and explore its impact:

Example of Emotional Intelligence in Action

Understanding how we can use ‘fear’.

Researcher Ed Salas notes “communication acts as the glue, which links together all other teamwork processes. When the glue isn’t strong enough, teams fall apart.” Salas goes on to say that communication related problems of a team are one of the top reasons for project failures.

When we use emotions correctly we can improve this communication. For example lets take fear.

Fear is a ‘here and now’ emotion that can be used in both a negative way and a positive way with teams

Vision of fear:

Fear is a terrific motivator, a lifesaver (literally). Threatening the end of the world if employees don’t wake up and smell the coffee, will in the short-term cause people to work harder, but does not work all that well in the long run. Fear burns us out and is not forward-looking, it’s here and now.

Emotionally Intelligent use of Fear

Fear will focus all parties on potential threats, it gets everyone’s attention. Once you have someone’s attention it is time to refocus attention and direct their adrenaline towards an objective – this is where your vision comes in.

Emotions have rules. You can learn these rules and use this knowledge to help you better figure people out. Understanding the way in which emotions change and transition, as well as the underlying causes of emotions, give you the ability to gaze into the future and to predict it with some degree of certainty. This helps you strategies and plan better.

Who would benefit from our ILM Emotional Intelligence for leaders?

  • Leaders
  • Managers
  • Coaches
  • Human Resources staff
  • Sales and Marketing staff

This is offered as an in-house training only

Contact john@nlpcourses.com to discuss requirements

Emotional Intelligence Practitioner – TestimonialsEI Training

I cannot recommend this course highly enough – whether you wish to empower yourself to make significant changes in your own life, to being able to develop others’ self awareness, this course will fulfill and exceed your needs. Maxine King

It was just what I needed and what the rest of the world needs – for all age groups! Carol Forster

Professional & energetic training professional with a wealth of knowledge in EI. I would recommend this course to anyone who would like to know their emotions better and have strategies to work with themselves and others in a more effective way. Excellent!  Vicky Deighton

It was great to use the exercises to develop several different areas at once, rather than.. going through each competency in turn.  Sharon Young

I left this course feeling that I’d had a huge paradigm shift in my areas of both personal and professional life. Huge thanks  with two T’s! Frankie Pothecary.

EI Practitioner was very informative & the trainer was even better! She is very knowledgeable, experienced  & most importantly extremely helpful (good style). Mohammed

Great course. I’ve had permission to validate my emotions. I’ve improved my emotional vocabulary/ literacy, I now understand how important our feelings and emotions are to us.  Thank you  Olga Diamant

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